myCB
Need Help? !If you are visiting a Quest Diagnostics PSC for a drug screen, you must wear a mask/face covering such as a bandana, scarf, or handmade mask. This is a new requirement in addition to a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away.
Submitted documentation typically takes 3-5 days to review (excluding weekends). If you have questions regarding your To-Do Lists, we invite you to access our Video FAQ’s (click here) for assistance.
Do you have new documents to submit to a completed requirement or a general request? We can Help! Click HERE to submit a request. We will keep your Service History updated so you can stay informed. Please allow approximately 2 business days for a response.
Exciting news! CastleBranch now offers assistance videos to better assist you with navigating your myCB account! Click (here) to access the new videos!
To-Do Lists
- Background CheckYou have successfully submitted your order.
Your order confirmation page is now available within the Document Center/My Documents/Background Check folder.
Completed results will be displayed within this To-do List summary section. - Drug TestYour test result is now available. Click the "View Results" link to download and print your report.
- Clinical Requirements JE57 -- Fall 2021COMPLIANT
Need help completing your requirements? CLICK HERE for a full list of Video Tutorials that can assist you in completing the requirements in the list below!
Still have questions? CLICK HERE to submit a support request inquiry to our User Experience team. You can follow-up on your request by selecting View Service History Support Inquiries within the Need Help? menu, or simply CLICK HERE
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